FAQ

Frequently Asked Questions

What payment methods do you accept?

We accept payments via PayFast, which supports major South African payment options including Visa, Mastercard, Instant EFT, and SnapScan. All transactions are secure and encrypted.

Do you deliver across South Africa?

Yes! We deliver nationwide across South Africa. Domestic orders typically take 3–7 business days after dispatch. Orders are processed within 1–3 business days.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. Use this number to monitor your delivery in real time.

What is your return and exchange policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. Please note that certain items cannot be returned, including opened hygiene products, perishables, custom-made items, sale items, and gift cards. Refunds are processed within 10 business days of receiving the returned item.

Do you offer free shipping?

Please check our Shipping Policy for the latest information on free shipping thresholds and delivery rates.

My order arrived damaged — what do I do?

We're sorry to hear that! Please contact us within 48 hours of delivery at infopawcentral@gmail.com with your order number and photos of the damage. We will arrange a replacement or refund promptly.

Are your products suitable for all breeds and sizes?

Many of our products come in multiple sizes. Please check the product description carefully for sizing information before purchasing. If you're unsure, feel free to contact us and we'll help you find the right fit for your pet.

How do I contact PawCentral?

You can reach us at infopawcentral@gmail.com or call us on 062 012 2710. We're based in Cape Town, Western Cape, and are happy to assist with any questions.