Privacy policy

PawCentral Privacy Policy
Last updated: June 2026

PawCentral (Pty) Ltd (Registration No: 2026/507669/07), registered with the CIPC of South Africa, is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.

What Information We Collect
We collect information you provide directly, including your name, email address, phone number, shipping address, and payment details. We also automatically collect device and usage data when you browse our store.

How We Use Your Information
We use your information to process and fulfil your orders, communicate with you about your purchases, send marketing communications (with your consent), improve our store and services, and comply with legal obligations.

How We Share Your Information
We share your information only as necessary: with Shopify (our e-commerce platform), with shipping and logistics partners to fulfil your orders, and with payment processors to handle transactions securely. We do not sell your personal information.

Your Rights
Under POPIA, you have the right to access, correct, or delete your personal information, withdraw consent for marketing at any time, and lodge a complaint with the Information Regulator of South Africa.

Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Third-Party Links
Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Contact Us
For any privacy-related queries or to exercise your rights, contact us at:
Phone: 062 012 2710
Address:Cape Town, Western Cape, 7140, South Africa